Patient Services & Clinic Concierge

UAB Medicine; Birmingham (AL); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Educational assistance

Paid time off

Employee assistance program

Wellness programs

Paid parental leave

PSLF program

Job summary

UAB Medicine in Birmingham, Alabama seeks an administrative/clerical teammate to support clinic operations. The role includes checking in patients, routing calls, and entering demographics, insurance and charges into the system, with a focus on accurate data entry and strong service to patients and staff.

Responsibilities also include checking patients out, handling follow-up, and assisting in the waiting room as needed.

Qualifications

• 1) attend all required coursework assigned by management.
• 2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software and database management.
• 3) be able to perform math and bookkeeping skills.
• 4) possess exceptional telephone and customer service skills and
• 5) be knowledgeable of English grammar and punctuation.

Responsibilities

• Check in scheduled and add-on patients to the clinic and route calls.
• Enter demographic, insurance and charge data into the system.
• Check patients out of the clinic and perform follow-up as necessary.
• Provide assistance in the waiting room as needed.
• Demonstrate outstanding customer service to patients, visitors, physicians and staff.

Skills

Customer service

Medical terminology

PC applications

Math

Bookkeeping

Telephone skills

English grammar

Education

High school diploma or equivalent

Tools

None

Job description

UAB Medicine in Birmingham, Alabama seeks an administrative/clerical teammate to support clinic operations. The role includes checking in patients, routing calls, and entering demographics, insurance and charges into the system, with a focus on accurate data entry and strong service to patients and staff.

Responsibilities also include checking patients out, handling follow-up, and assisting in the waiting room as needed.