Patient Experience Specialist (Clinic Front Desk)

UAB Medicine; Birmingham (AL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Educational assistance

Paid time off

Employee assistance programs

Paid parental leave

PSLF Program eligibility

Job summary

UAB Medicine in Birmingham, AL is seeking a patient services associate to check in patients, route calls, and enter demographics and insurance data. You will check out patients, perform follow-up, and support revenue-related tasks. Strong customer service and accuracy are essential.

The role requires at least one year of customer service experience and knowledge of medical terminology. A high school diploma or equivalent is preferred, with opportunities for growth in a large health system.

Qualifications

• One year of customer service experience required.
• Business Office education or similar coursework desired.
• Must attend all required coursework assigned by management.
• Must possess basic knowledge of medical terminology and advanced knowledge of PC applications, software and database management.
• Must be able to perform math and bookkeeping skills.
• Must possess exceptional telephone and customer service skills and be knowledgeable of English grammar and punctuation.
• High school diploma or equivalent preferred.

Responsibilities

• Check in scheduled and add-on patients to the clinic and route calls.
• Enter demographic, insurance and charge data into the system.
• Check patients out of the clinic and perform follow-up as necessary.
• Assist with collection, deposits and recording of clinic revenue.
• Provide assistance and respond to patient needs within the waiting room.
• Demonstrate outstanding customer service to patients, visitors, physicians and staff.

Skills

Customer service

Telephone skills

Medical terminology

Bookkeeping

Education

High school diploma or equivalent

Job description

UAB Medicine in Birmingham, AL is seeking a patient services associate to check in patients, route calls, and enter demographics and insurance data. You will check out patients, perform follow-up, and support revenue-related tasks. Strong customer service and accuracy are essential.

The role requires at least one year of customer service experience and knowledge of medical terminology. A high school diploma or equivalent is preferred, with opportunities for growth in a large health system.