Patient Experience & Clinic Reception Specialist

UAB Medicine; Birmingham (AL); In loco; USD 28.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Educational assistance

Paid time off

Employee assistance program

Wellness programs

Paid parental leave

PSLF eligibility

Descrizione del lavoro

UAB Medicine in Birmingham, Alabama, is seeking a clinic receptionist to support patient flow, schedule appointments, and handle front-desk duties with a focus on outstanding customer service. You will enter demographic and insurance data, route calls, and assist with post-visit follow-up, contributing to efficient clinic operations.

The role emphasizes accurate data entry, strong communication with patients and staff, and a professional demeanor in a busy healthcare setting.

Competenze

• Minimum 1 year of customer service experience.
• Basic knowledge of medical terminology and advanced PC software/databases.
• Ability to perform basic math and bookkeeping.
• Excellent telephone and customer service skills.
• High school diploma or equivalent preferred.

Mansioni

• Check in patients and schedule appointments.
• Answer calls and route as needed.
• Enter demographic, insurance, and charge data.
• Check out patients and perform follow-up as necessary.
• Provide assistance in waiting area and respond to patient needs.
• Support clinic revenue processes as needed.

Conoscenze

Customer service

Telephone skills

Math

English grammar

Formazione

High school diploma or equivalent

Business Office education or coursework

Strumenti

PC applications

Database management

Medical terminology

Descrizione del lavoro

UAB Medicine in Birmingham, Alabama, is seeking a clinic receptionist to support patient flow, schedule appointments, and handle front-desk duties with a focus on outstanding customer service. You will enter demographic and insurance data, route calls, and assist with post-visit follow-up, contributing to efficient clinic operations.

The role emphasizes accurate data entry, strong communication with patients and staff, and a professional demeanor in a busy healthcare setting.