Patient Experience Concierge & Medical Assistant

Cottage Health; Santa Barbara (CA); Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

Cottage Health is seeking a Clinical Concierge to support patient flow, registrations, payments, rooming, and follow-up in our Santa Barbara outpatient settings. The role collaborates with providers and the Site Manager to enhance clinical excellence and patient experiences.

The position requires a Medical Assistant background, High School Diploma, and familiarity with electronic health records. Urgent care exposure and phlebotomy skills are preferred.

Formación

• Minimum level to perform this job proficiently.
• 1 year of experience as Medical Assistant or equivalent, including prior use of an electronic health record and phlebotomy.
• Urgent care experience preferred.
• Ability to perform phlebotomy and administer injections (preferred).
• Knowledge of urgent care medical specialty and medical terminology.

Responsabilidades

• Register patients and collect payments.
• Room patients and assist the provider with care and treatment.
• Discharge patients and arrange follow-up as needed.
• Support front office and back office duties in outpatient management.
• Advise and advocate for patients and families.

Conocimientos

Customer service

Phone etiquette

Clear communication

Educación

High School Diploma

Medical Assistant program

Herramientas

Epic EMR

Computer / Email basics

Descripción del empleo

Cottage Health is seeking a Clinical Concierge to support patient flow, registrations, payments, rooming, and follow-up in our Santa Barbara outpatient settings. The role collaborates with providers and the Site Manager to enhance clinical excellence and patient experiences.

The position requires a Medical Assistant background, High School Diploma, and familiarity with electronic health records. Urgent care exposure and phlebotomy skills are preferred.