Clinical Concierge, Medical Assistant

Cottage Health; Santa Barbara (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Cottage Health is seeking a Clinical Concierge to support patient flow, registrations, payments, rooming, and follow-up in our Santa Barbara outpatient settings. The role collaborates with providers and the Site Manager to enhance clinical excellence and patient experiences.

The position requires a Medical Assistant background, High School Diploma, and familiarity with electronic health records. Urgent care exposure and phlebotomy skills are preferred.

Qualifications

• Minimum level to perform this job proficiently.
• 1 year of experience as Medical Assistant or equivalent, including prior use of an electronic health record and phlebotomy.
• Urgent care experience preferred.
• Ability to perform phlebotomy and administer injections (preferred).
• Knowledge of urgent care medical specialty and medical terminology.

Responsibilities

• Register patients and collect payments.
• Room patients and assist the provider with care and treatment.
• Discharge patients and arrange follow-up as needed.
• Support front office and back office duties in outpatient management.
• Advise and advocate for patients and families.

Skills

Customer service

Phone etiquette

Clear communication

Education

High School Diploma

Medical Assistant program

Tools

Epic EMR

Computer / Email basics

Job description

Job Description

The Clinical Concierge is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Clinical Concierge to companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The Clinical Concierge is responsible for assisting the provider with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinical setting working under the direction of the Site Manager and the on-duty provider and works closely with the provider and other clinical staff. Additionally, the Clinical Concierge is responsible for a variety of clinical functions within a clinical setting requiring knowledge and integration of available standard, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Acting as the patient advocate, the Clinical Concierge has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.

Job Description

The Clinical Concierge is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Clinical Concierge to companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The Clinical Concierge is responsible for assisting the provider with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinical setting working under the direction of the Site Manager and the on-duty provider and works closely with the provider and other clinical staff. Additionally, the Clinical Concierge is responsible for a variety of clinical functions within a clinical setting requiring knowledge and integration of available standard, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Acting as the patient advocate, the Clinical Concierge has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

LEVEL OF EDUCATION

Minimum:

• High School Diploma. Graduate of an accredited Medical Assistant program or 2 years of equivalent work experience

CERTIFICATIONS, LICENSES, REGISTRATIONS

Minimum:

• American Heart Association Basic Life Support (AHA BLS) Upon hire

Technical Requirements

Minimum:

• Knowledge of urgent care medical specialty. Knowledge of medical terminology. Knowledge of electronic medical record, preferably Epic. Basic computer/email skills.

Preferred

• Ability to perform phlebotomy and administer injections.

Years Of Related Work Experience

Minimum:

• 1 year of experience as Medical Assistant or equivalent, including previous experience with an electronic health record and phlebotomy.

Preferred

• Urgent care experience

KNOWLEDGE, SKILLS, And ABILITIES

All knowledge, skills, and abilities listed indicate the minimum level deemed necessary to perform this job proficiently.

• Ability to maintain effective and organized systems to ensure timely patient flow.
• Exceptional customer service and phone etiquette.
• The employee communicates effectively. Skilled in correct grammar, spelling, and punctuation.

About Us

Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

• Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health’s annual management incentive program. Physician compensation is determined based upon specialty and may include bonus potential. For more information on our comprehensive Total Rewards offerings, please visit https://cottagehealth.org/careers/total-rewards .