Hospital Concierge & Guest Services Specialist

Cottage Health; Santa Barbara (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Cottage Health in Santa Barbara, CA, is seeking a Concierge for the Customer Care team. You will greet guests, screen entrants, and guide them to the appropriate service lines, helping to promote safety and hospitality across the hospital environment.

The role supports several service programs and contributes to an exceptional patient experience through courteous interaction, problem-solving, and collaboration with admitting staff.

Qualifications

• Education: Preferred 2 years of general college coursework.
• Technical: Intermediate computer skills (70%) with Excel, Word; 35 wpm; bilingual skills may be needed.
• Experience: Minimum 2 years front-of-house or guest service-related experience.

Responsibilities

• Greet guests and screen entrants to the hospital.
• Provide concierge navigation to admissions staff or service lines.
• Support service programs and contribute to guest experience.

Skills

Customer service

Communication

Bilingual

Education

2 years general college coursework

Tools

MS Excel

MS Word

MS Outlook

Job description

Cottage Health in Santa Barbara, CA, is seeking a Concierge for the Customer Care team. You will greet guests, screen entrants, and guide them to the appropriate service lines, helping to promote safety and hospitality across the hospital environment.

The role supports several service programs and contributes to an exceptional patient experience through courteous interaction, problem-solving, and collaboration with admitting staff.