Concierge

Cottage Health; Santa Barbara (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Cottage Health in Santa Barbara, CA, is seeking a Concierge for the Customer Care team. You will greet guests, screen entrants, and guide them to the appropriate service lines, helping to promote safety and hospitality across the hospital environment.

The role supports several service programs and contributes to an exceptional patient experience through courteous interaction, problem-solving, and collaboration with admitting staff.

Qualifications

• Education: Preferred 2 years of general college coursework.
• Technical: Intermediate computer skills (70%) with Excel, Word; 35 wpm; bilingual skills may be needed.
• Experience: Minimum 2 years front-of-house or guest service-related experience.

Responsibilities

• Greet guests and screen entrants to the hospital.
• Provide concierge navigation to admissions staff or service lines.
• Support service programs and contribute to guest experience.

Skills

Customer service

Communication

Bilingual

Education

2 years general college coursework

Tools

MS Excel

MS Word

MS Outlook

Job description

Job Description

Santa Barbara Cottage Hospital seeks a Concierge for their Customer Care department responsible for promoting an overall culture of safety, service excellence and authentic hospitality by providing concierge services to our guests. Serves as a greeter, screener, and navigator to those attempting to enter the hospital and a conduit for patients to the admitting staff or the relevant service line. Contributes to the guest experience by helping create and/or working within service enhancement programs such as Benefactor/Special Guest, The Little Cottages, Sleep Room Program, Loan Out Program, etc.

Qualifications

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

Education

• Preferred: 2 years of general college coursework.

Technical Requirements

• Minimum: Intermediate computer skills = 70% or above with Excel, Word & 35 wpm.
• Preferred: Intermediate user of MS Outlook. Knowledge of basic medical terminology and hospital services. Basic knowledge of insurance carriers and types of medical coverage. Bilingual skills.

Years of Related Work Experience

• Minimum: 2 years of front of the house or guest service-related experience.
• Preferred: Service experience at four diamond property or higher within less than 24 months of hire.

About Us

Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

• Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health’s annual management incentive program. Physician compensation is determined based upon specialty and may include bonus potential. For more information on our comprehensive Total Rewards offerings, please visit https://cottagehealth.org/careers/total-rewards .