Clinical Concierge (Medical Assistant/X-ray Technician)

Cottage Health; Santa Barbara (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Cottage Medical Group seeks a Clinical Concierge (Medical Assistant/X-ray Technician) for Cottage Urgent Care in Santa Barbara. You will register patients, collect payments, room patients, assist providers and clinical staff, and manage discharge and follow-up to maximize patient experience.

As a rotating member of front- and back-office duties, you will support the outpatient management of patients, advocate for patients and families, and help shorten wait times while maintaining compassionate,

Qualifications

• Clinical Concierge responsibilities require coordinating front/back office tasks and patient care.
• Ability to act as patient advocate and maintain effective communication with providers and care teams.

Responsibilities

• Variety of clinical functions in a clinical setting with discretion, good judgment, diplomacy, and customer service.
• Acting as the patient advocate with continuous contact with providers, patients and families.

Job description

Cottage Medical Group seeks a Clinical Concierge (Medical Assistant/X-ray Technician) for their Cottage Urgent Care-Santa Barbara-Upper State Plaza. Responsible for registering, collecting payments, rooming, assisting the provider and clinical staff with care and treatment, discharging, and following-up with patients. It is the role of the Clinical Concierge to companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The Clinical Concierge is responsible for assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis.

Responsibilities include:

• Variety of clinical functions within a clinical setting requiring knowledge and integration of available standard, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude.
• Acting as the patient advocate, the Clinical Concierge has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.

About Us

Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

*Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health's annual management incentive program. Physician compensation is determined based upon specialty and may include bonus potential. For more information on our comprehensive Total Rewards offerings, please visit https://cottagehealth.org/careers/total-rewards.