Clinical Concierge (LVN-Cert Medical Assistant)

Cottage Health; Solvang (CA); Vor Ort; USD 30.000 - 41.000; Vollzeit

Zusammenfassung

Cottage Health is seeking a Clinical Concierge-Float to support ambulatory clinics across the region. The role includes registering patients, collecting payments, rooming, and assisting providers with care and treatment.

You will float between sites, help with front and back office tasks, and advocate for patients throughout the visit, under clinic leadership. Ideal candidates have LVN or Medical Assistant training with at least 1 year of related experience, familiarity with electronic health

Qualifikationen

• Successful completion of a LVN or Medical Assistant education program or 2 years of equivalent work experience.
• Knowledge of medical terminology and electronic medical records (preferably Epic).
• Certification in Basic Life Support (BLS) is preferred or required upon hire.

Aufgaben

• Register patients and collect payments.
• Room patients and assist providers with care and treatment.
• Discharge patients and conduct follow-ups to maximize patient experience.

Kenntnisse

Customer service

Phone etiquette

Medical terminology

Interpersonal communication

Ausbildung

Vocational Nurse (LVN) program

Medical Assistant program

Tools

Epic EMR

MS Office

Jobbeschreibung

Job Description

The Clinical Concierge-Float is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of this position companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. This position is responsible for assisting the provider with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinical setting working under the direction of the Clinic Manager and the on‑duty provider and works closely with the provider and other clinical staff. Additionally, this position is responsible for a variety of clinical functions within a clinical setting requiring knowledge and integration of available standard, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Acting as the patient advocate, this position has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management. The Clinical Concierge-Float will float between all ambulatory sites in a region based upon need as determined by leadership. This position may work at one site for an extended period of time to cover an LOA, or may float on a daily basis to assist with areas of the highest volume and need. Due to various work environments within the ambulatory clinic network, use of a personal vehicle to travel between work locations is required.

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

LEVEL OF EDUCATION

• Successful completion of a Vocational Nurse or Medical Assistant education program or 2 years of equivalent work experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS

• California Licensed Vocational Nurse (LVN) Upon hire or
• Medical Assistant Certification Upon hire and
• American Heart Association Basic Life Support (AHA BLS) Upon hire and
• Class C California Driver License and verification of acceptable driving record from the California Department of Motor Vehicles. Upon hire

Technical Requirements

• Knowledge of medical terminology. Knowledge of electronic medical record, preferably Epic. Basic computer/email skills.

Preferred

• Ability to perform phlebotomy and administer injections.

Years Of Related Work Experience

• One (1) year of experience as an LVN or Medical Assistant, including previous experience with an electronic health record and phlebotomy.

Preferred

• Two (2) years of experience as an LVN or Medical Assistant, including previous experience with an electronic health record and phlebotomy.

KNOWLEDGE, SKILLS, And ABILITIES

• Ability to maintain effective and organized systems to ensure timely patient flow.
• Exceptional customer service and phone etiquette.
• Skilled in correct grammar, spelling, and punctuation.
• Ability to acclimate quickly to a new environment.

About Us

Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

• Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health's annual management incentive program. Physician compensation is determined based upon specialty and may include bonus potential. For more information on our comprehensive Total Rewards offerings, please visit https://cottagehealth.org/careers/total-rewards.