Clinical Concierge Medical Assistant - Patient Experience

Crossover Health; Westlake (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Crossover Health is seeking a dedicated Medical Assistant to deliver an exceptional patient experience. You will welcome patients, take histories and vitals, support clinicians, and ensure smooth clinic operations.

Responsibilities include managing medications and supplies, handling calls and scheduling, and maintaining high standards of hospitality and communication across the care team. Equal employment opportunity applies.

Qualifications

• Graduate of an accredited medical assistant or surgical technician program.
• Minimum of 2 years comparable clinical back office medical assistant experience.
• Current BLS certification required.

Responsibilities

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Resolves customer complaints; assists customers with inquiries in connection with clinic services and hours of Operations.
• Takes medical histories, measure patient vitals, and other pertinent information to assist the clinician with care of the patient.
• Handles inventory, orders, and replenish medical supplies and materials.
• Administers medications, including injections in scope of practice.
• Handles multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication
• Performs other duties as assigned

Education

Graduate of an accredited medical assistant or surgical technician program

Minimum of 2 years comparable clinical back office medical assistant experience

Current BLS (Basic Life Support) certification

Job description

Crossover Health is seeking a dedicated Medical Assistant to deliver an exceptional patient experience. You will welcome patients, take histories and vitals, support clinicians, and ensure smooth clinic operations.

Responsibilities include managing medications and supplies, handling calls and scheduling, and maintaining high standards of hospitality and communication across the care team. Equal employment opportunity applies.