Patient Experience Concierge – Luxury Medical Spa

AURAE Modern Medical + Spa; Mount Pleasant (SC); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

PTO

Employee discounts on retail products

Quarterly treatment perks after 6 mo

Job summary

AURĀE Modern Medical + Spa in Mount Pleasant, SC seeks a dynamic and warm Patient Coordinator to join our growing team. From first contact to checkout, you’ll ensure a smooth patient journey, assist providers, prepare rooms, and manage schedules with care and attention to detail.

The role blends clinical support with front-of-house operations. Candidates should be organized, client-focused, and able to maintain a calm, luxury wellness environment while delivering exceptional service.

Qualifications

• Bachelor’s Degree in a relevant field and/or 2+ years in the medical industry.
• Flexible availability, including weekends and some holidays.
• Genuine interest in Medical Aesthetics or integrative wellness space.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Excellent verbal and written communication skills; professional, warm, and on-brand in every interaction.
• Professional appearance and demeanor consistent with a luxury wellness environment.
• Strong judgement and discretion with patient information (HIPAA awareness a plus).
• Current BLS/CPR certification (or willingness to obtain prior to start).

Responsibilities

• Greet every client with a sincere, warm, and polished welcome, creating a calm, elevated first impression from the moment they arrive.
• Manage all scheduling, appointment confirmations, cancellations, and rebooking with precision, communicating proactively with providers about any schedule changes.
• Prepare and reset treatment rooms between patients, ensuring rooms are stocked, clean, and ready per provider and procedure requirements.
• Assist NPs, RNs, and Estheticians with patient flow throughout the day, escorting patients to treatment rooms, confirming intake forms and consents are complete, and flagging any patient needs or concerns before the provider begins.
• Tag in to assist providers directly as needed during procedures (handing supplies, prepping materials, light chairside support) when scheduling or staffing requires it.
• Maintain accurate patient records and intake documentation, ensuring forms, consents, and history are complete and accessible before each visit.
• Serve as the resident expert on AURĀE's full service menu, policies, and procedures, confidently answering patient questions and directing them to the right provider or service.
• Accurately process service, retail, and membership transactions; reconcile and report any overages or shortages to ownership.
• Maintain a visually polished, organized reception, lobby, and treatment room areas consistent with AURĀE's brand aesthetic.
• Own opening and closing procedures for the reception and treatment areas.
• Monitor and report retail, reception, and treatment room supply inventory; restock as needed.
• Support social media content capture, pop-up event logistics, and other brand activations as needed.
• Perform additional duties as assigned to support clinic operations and the overall patient experience.

Skills

Verbal & written communication

Highly organized

Customer service

HIPAA awareness

Education

Bachelor’s Degree in a relevant field

2+ years in medical industry

Tools

EMR/EHR platforms

Job description

AURĀE Modern Medical + Spa in Mount Pleasant, SC seeks a dynamic and warm Patient Coordinator to join our growing team. From first contact to checkout, you’ll ensure a smooth patient journey, assist providers, prepare rooms, and manage schedules with care and attention to detail.

The role blends clinical support with front-of-house operations. Candidates should be organized, client-focused, and able to maintain a calm, luxury wellness environment while delivering exceptional service.