Luxury Aesthetics Patient Concierge High-Impact Growth

Look Lab Med Spas; Scottsdale (AZ); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

401(k) retirement plan

Exclusive employee pricing on cosmetic

Exclusive employee pricing on cosmetic

Professional development and ongoing培训

Career growth opportunities within a增长

Supportive, fast-paced team culture

Job summary

Look Lab Med Spa is seeking a high-performing Patient Concierge to drive revenue through rebooking, memberships, and skincare recommendations, while delivering a luxury, personalized experience from arrival to checkout. The role emphasizes influencing patient decisions with warmth, organizing clinic flow, and maintaining accurate records in a fast-paced luxury setting.

Ideal candidates have experience in luxury hospitality or sales, strong communication, and a self-starter attitude with

Qualifications

• Experience in luxury hospitality, sales, or customer service preferred.
• Strong organizational and multitasking ability.
• Comfortable with technology, scheduling systems, and social media.
• Professional presence and communication skills.

Responsibilities

• Drive revenue through rebooking, memberships, and skincare recommendations
• Maximize provider schedules by ensuring patients are booked correctly and consistently
• Create a luxury, personalized experience from arrival to checkout
• Confidently guide patient decisions while maintaining warmth and professionalism
• Support clinic flow by anticipating needs, staying ahead, and keeping the day organized
• Follow up with patients and leads to maintain momentum and retention
• Capture content (photos/videos) that aligns with our brand aesthetic
• Operate with extreme attention to detail in scheduling, invoicing, and patient records

Skills

Sales experience

Customer service

Communication skills

Organization

Detail-oriented

Tools

Scheduling systems

Social media

CRM tools

Job description

Look Lab Med Spa is seeking a high-performing Patient Concierge to drive revenue through rebooking, memberships, and skincare recommendations, while delivering a luxury, personalized experience from arrival to checkout. The role emphasizes influencing patient decisions with warmth, organizing clinic flow, and maintaining accurate records in a fast-paced luxury setting.

Ideal candidates have experience in luxury hospitality or sales, strong communication, and a self-starter attitude with