Patient Experience Coordinator – Aesthetic Med Spa

Cosmetic Skin & Laser Center; Jacksonville (FL); On-site; Full time

Job description

Join a team that’s changing the way people age, feel, and live.

At Serene Advanced Skincare|RegenCen, we believe medicine should do more than treat problems—it should help people thrive. For 25 years, we’ve been pioneering aesthetics and regenerative medicine across Michigan, Florida, and South Carolina. Our culture is supportive, uplifting, and rooted in helping people feel strong, confident, and empowered at every stage of life.

We’re expanding our administrative team in Atlantic Beach, FL and are looking for a Client Coordinator who brings warmth, professionalism, and great energy to our patients and team. This role is ideal for someone polished, friendly, organized, and excited to make a meaningful impact every day.

The Role: Client Coordinator

As the first impression for every patient, you create the tone for the entire visit. You’ll guide patients through check-in and check-out, support their scheduling needs, answer questions, and help make their experience seamless, welcoming, and memorable.

What We’re Looking For

• A warm, approachable presence with strong people skills
• Excellent communication—both in person and by phone
• Experience in a client-facing role (hospitality, wellness, healthcare, aesthetics, luxury retail, etc.)
• Great multitasking and organizational abilities
• Reliability, professionalism, and a team-oriented mindset
• Someone who loves building relationships and making people feel cared for

What You’ll Do

• Welcome every patient with professionalism and genuine connection
• Manage check-in, scheduling, and check-out with efficiency and accuracy
• Support patients with clear communication and helpful guidance
• Process payments and explain service options when needed
• Maintain a polished, organized office environment
• Assist with office coordination and administrative tasks
• Flag any operational or building concerns to leadership

Qualifications

• Customer service, sales, hospitality, or medical office experience
• Strong computer and scheduling system skills
• A positive, proactive approach and desire to learn
• Prior medspa or medical office experience is a plus, but not required

Why Join Us?

• Be part of a 25-year, founder-led company making a real impact on patient's lives
• Work in a supportive, collaborative, growth-minded culture
• Learn from top clinical and operational teams in aesthetics and longevity medicine
• Help shape an elevated patient experience in a fast-growing, innovative field
• Opportunities to grow within locations across Michigan, Florida, and South Carolina
• Full benefits including paid time off, health insurance, 401(k)