MedSpa - Patient Care Coordinator

Princeton Medspa Partners; Albuquerque (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Holiday Pay

Employee Discounts

Growth Opportunities

Team Collaboration

Job summary

AlluraDerm is seeking a friendly, professional Patient Care Coordinator to join the team full-time. You will be the first contact for patients, greeting them, coordinating appointments, processing payments, and providing essential administrative support to ensure a smooth patient journey.

The role requires flexibility to work Saturdays, with responsibilities spanning reception, scheduling, billing questions, and patient inquiries in a welcoming clinic environment. HIPAA compliance is essential.

Qualifications

• Previous front desk or administrative experience; experience in a medical, aesthetic, or spa environment is preferred.
• Strong verbal and written communication skills.
• Professional, friendly, and patient-focused demeanor.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Comfortable using scheduling, booking, and point-of-sale systems.
• Knowledge or interest in aesthetics, skincare, beauty, or wellness is a plus.
• Ability to maintain confidentiality and appropriately handle sensitive patient information.

Responsibilities

• Welcome and check in patients while creating a friendly, professional, and comfortable environment.
• Manage incoming calls, emails, and online inquiries; schedule appointments; assist with rescheduling and cancellations.
• Maintain accurate patient information, intake forms, appointment records, and other required documentation.
• Process payments and transactions accurately and assist with billing questions as appropriate.
• Assist patients with questions regarding products, services, promotions, and available packages.
• Help maintain a clean, organized front desk and reception area.
• Partner closely with providers and other team members to communicate patient needs and support efficient clinic operations.
• Maintain patient privacy and confidentiality in accordance with HIPAA and company policies.

Skills

Customer Service

Front Desk

Communication

Multitasking

Attention to Detail

Scheduling Systems

HIPAA Knowledge

Confidentiality

Team Player

Tools

Scheduling Software

POS Systems

Job description

Patient Care Coordinator – Full-Time

About AlluraDerm

At AlluraDerm, we are committed to providing exceptional patient care and high-quality aesthetic and wellness services. Our team strives to create a welcoming, professional environment where patients feel comfortable, valued, and confident in their care.

Position Overview

AlluraDerm is seeking a friendly, professional, and detail-oriented Patient Care Coordinator to join our team full-time. As one of the first points of contact for our patients, the Patient Care Coordinator plays an important role in creating an exceptional patient experience while supporting the day-to-day operations of the clinic.

This position is responsible for welcoming patients, coordinating appointments, managing incoming communications, processing payments, and providing administrative support to ensure an organized and seamless patient experience.

This position requires flexibility to work Saturdays.

Key Responsibilities

• Patient Experience: Welcome and check in patients while creating a friendly, professional, and comfortable environment.

• Appointment Coordination: Manage incoming calls, emails, and online inquiries; schedule appointments; and assist with rescheduling and cancellations.

• Administrative Support: Maintain accurate patient information, intake forms, appointment records, and other required documentation.

• Point of Sale: Process payments and transactions accurately and assist with billing questions as appropriate.

• Product & Service Support: Assist patients with questions regarding products, services, promotions, and available packages.

• Clinic Environment: Help maintain a clean, organized, and welcoming front desk and reception area.

• Team Collaboration: Partner closely with providers and other team members to communicate patient needs and support efficient clinic operations.

• Confidentiality: Maintain patient privacy and confidentiality in accordance with HIPAA and company policies.

Qualifications

• Previous customer service, front desk, or administrative experience; experience in a medical, aesthetic, or spa environment is preferred.

• Strong verbal and written communication skills.

• Professional, friendly, and patient-focused demeanor.

• Ability to multitask and prioritize effectively in a fast-paced environment.

• Strong attention to detail and organizational skills.

• Comfortable using scheduling, booking, and point-of-sale systems.

• Knowledge or interest in aesthetics, skincare, beauty, or wellness is a plus.

• Ability to maintain confidentiality and appropriately handle sensitive patient information.

• Flexibility to work Saturdays as needed.

Benefits

• Medical, dental, and vision insurance

• Paid time off and holiday pay

• Employee discounts on services and products

• Opportunities for professional growth within a growing med spa organization

• Collaborative and supportive team environment

Join Our Team

If you are passionate about providing an exceptional patient experience and enjoy working in a fast-paced, client-focused environment, we would love to hear from you.

Princeton MedSpa Partners is an Equal Opportunity Employer. We are committed to creating an inclusive environment that respects and values diversity. We do not discriminate on the basis of race, color, national origin, gender, gender identity, sexual orientation, religion, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.