Patient Concierge & Front Desk - Medical Spa

Laser Skin & Wellness; Florida; Sur place; USD 35 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

401K

Paid time off

Employee Assistance Program

Résumé du poste

Laser Skin & Wellness in Palm Beach Gardens, FL seeks a Front Desk Patient Coordinator to deliver exceptional patient service in a fast-paced medical spa. You will manage scheduling, check-in/out, and EMR data entry (Nextech preferred), ensuring a seamless patient experience and smooth front desk operations.

This on-site role requires a professional demeanor, strong customer service, and the ability to stay calm under pressure.

Qualifications

• 2 years high end customer service experience.
• 1 year medical aesthetics experience.
• EMR experience.
• Computer proficiency.
• Must have positive attitude.

Responsabilités

• Consistently provides excellent customer service to clients in-person, over the phone and via messages.
• Educates clients on Laser Skin & Wellness services, products and treatment options.
• Exudes a positive attitude while working in a fast-paced medical aesthetic center.
• Oversees daily schedule to ensure seamless client experience.
• Answers and screens calls, schedules appointments, and relays messages to staff.
• Monitors voicemails, emails, and texts throughout the day.
• Accurately checking clients in/out and scheduling follow ups.
• Intelligent booking using EMR software, preferably Nextech.
• Prepares medical documents for patients through EMR.
• Stays calm under pressure and finds quick solutions to issues.
• Maintains cleanliness and appearance of spa areas and front desk.

Connaissances

Customer service

Medical aesthetics exposure

EMR experience

Outils

Nextech EMR

Description du poste

Laser Skin & Wellness in Palm Beach Gardens, FL seeks a Front Desk Patient Coordinator to deliver exceptional patient service in a fast-paced medical spa. You will manage scheduling, check-in/out, and EMR data entry (Nextech preferred), ensuring a seamless patient experience and smooth front desk operations.

This on-site role requires a professional demeanor, strong customer service, and the ability to stay calm under pressure.