Patient Experience Concierge - Hospital Lobby Leader

Providence; Idalou (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Providence Covenant Medical Center is seeking a Concierge to warmly greet guests and patients, provide information, and guide them through the campus with a patient-centric, first-contact approach. You will support access control, wayfinding, and coordinate with hospital teams to triage routine requests. The role emphasizes a high-result, inclusive experience in line with our promise: Know me.

Care for me. Ease my way.

Qualifications

• One year of related hospitality sector experience providing exceptional customer service dealing extensively with the public.

Responsibilities

• Provide information and assistance to guests and patients, including orientation and directions within the campus.
• Coordinate access control, wayfinding and act as liaison to triage operational issues for smooth patient flow.
• Serve as primary information resource for guests, patients and caregivers across Providence Covenant Medical Center.

Skills

Hospitality experience

Job description

Providence Covenant Medical Center is seeking a Concierge to warmly greet guests and patients, provide information, and guide them through the campus with a patient-centric, first-contact approach. You will support access control, wayfinding, and coordinate with hospital teams to triage routine requests. The role emphasizes a high-result, inclusive experience in line with our promise: Know me.

Care for me. Ease my way.