Patient Care Concierge: Front Desk & Visitor Experience

100 LCMC Health; New York (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

LCMC Health seeks a courteous front desk/visitor services associate to greet patients and visitors, direct them to the attending physician, and provide information throughout the hospital.

Responsibilities include managing the visitor check-in process, ensuring HIPAA-compliant handling of information, and supporting patient satisfaction. The role requires strong communication and a helpful, empathetic approach.

Qualifications

• Requires High School Diploma or GED or 2 years of work experience.

Responsibilities

• Greet visitors and direct them to attending physicians.
• Perform visitor management system check-in to assess patient needs.
• Provide information and directions to locations within the hospital.
• Ensure patient information is handled in a HIPAA-compliant manner.
• Contribute to improving patient satisfaction and experience.
• Anticipate family needs and resolve issues promptly.
• Receive guest suggestions and escalate concerns when needed.

Skills

Customer service

Communication

HIPAA compliance

Education

High School Diploma or GED

Job description

LCMC Health seeks a courteous front desk/visitor services associate to greet patients and visitors, direct them to the attending physician, and provide information throughout the hospital.

Responsibilities include managing the visitor check-in process, ensuring HIPAA-compliant handling of information, and supporting patient satisfaction. The role requires strong communication and a helpful, empathetic approach.