Patient Experience Concierge — Hospital Lobby & Info Desk

Providence; Lubbock (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

Providence Covenant Medical Center in Lubbock, TX is seeking a Concierge to deliver high-quality, patient-centric service as the first point of contact for guests and patients. You will provide information, directions, and support with accessibility and seamless campus navigation.

In this role, you will uphold hospitality standards, coordinate with hospital partners, and contribute to a welcoming, safe environment in a fast-paced health care setting.

Qualifications

• One year of hospitality sector experience with exceptional customer service.
• Experience dealing with the public is preferred.

Responsibilities

• Serve as the first point of contact for guests and patients, providing information and directions.
• Support access control, wayfinding, and triage of operational issues.
• Assist in creating a warm, positive lobby experience and uphold patient-centric service.

Skills

Customer service

Hospitality

Public interactions

Job description

Providence Covenant Medical Center in Lubbock, TX is seeking a Concierge to deliver high-quality, patient-centric service as the first point of contact for guests and patients. You will provide information, directions, and support with accessibility and seamless campus navigation.

In this role, you will uphold hospitality standards, coordinate with hospital partners, and contribute to a welcoming, safe environment in a fast-paced health care setting.