Patient Experience Concierge

Providence Health Plan Group; Anchorage, Northern (AK, KY); Hybrid; USD 28,000 - 42,000; Full time

Job summary

Providence Physician Service Organization is seeking a friendly, patient-focused frontline associate to greet patients, answer calls, schedule appointments, and assist with check-in and check-out procedures. You will help maintain high patient satisfaction through exceptional service.

Join our mission-driven team in Alaska and support a diverse patient population while adhering to healthcare privacy and safety standards. Training provided; growth opportunities within Providence system.

Qualifications

• 1 year customer service experience, or
• Successful completion of Providence internship.
• 1 year of medical office or health care experience.
• Basic experience with electronic medical records and/or computerized billing systems.
• Medical terminology experience.
• Rooming position: CNA, non-credentialed MA, EMT experience, or similar experience.

Skills

Customer service

Providence internship completion

EMR systems

Tools

EMR systems

Job description

Providence Physician Service Organization is seeking a friendly, patient-focused frontline associate to greet patients, answer calls, schedule appointments, and assist with check-in and check-out procedures. You will help maintain high patient satisfaction through exceptional service.

Join our mission-driven team in Alaska and support a diverse patient population while adhering to healthcare privacy and safety standards. Training provided; growth opportunities within Providence system.