Hospitality Concierge - Public Relations

Providence; Lubbock (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

Providence Covenant Medical Center in Lubbock, TX is seeking a Concierge to deliver high-quality, patient-centric service as the first point of contact for guests and patients. You will provide information, directions, and support with accessibility and seamless campus navigation.

In this role, you will uphold hospitality standards, coordinate with hospital partners, and contribute to a welcoming, safe environment in a fast-paced health care setting.

Qualifications

• One year of hospitality sector experience with exceptional customer service.
• Experience dealing with the public is preferred.

Responsibilities

• Serve as the first point of contact for guests and patients, providing information and directions.
• Support access control, wayfinding, and triage of operational issues.
• Assist in creating a warm, positive lobby experience and uphold patient-centric service.

Skills

Customer service

Hospitality

Public interactions

Job description

The Concierge serves to provide second-mile service to all guests by ensuring an inclusive, high-result, patient-centric experience to ease the way for patients, guests, and caregivers in accordance with our promise, "Know me. Care for me. Ease my way." The Concierge serves as the first point of contact for guests and patients, setting a positive, warm and uplifting tone to those visiting the campus. Using extensive knowledge of all areas of the hospital and businesses surrounding campus, supports patients, employees, and guest requests by providing information, access control, wayfinding, and acting as a go-between for triaging operational issues that arise.

This role oversees the overall flow of the lobby addressing any variance through our "see something, say something" best practice, the enforcement of ministry policies and procedures, and by involving appropriate partners and leadership. The Concierge serves as the primary information resource for guests, patients, and caregivers. The Concierge is the expert regarding services and locations in all areas of our campuses.

Serves as a member of a rapidly deployable team for utilization in urgent staffing and support needs, in addition to emergency preparedness functions.

Providence caregivers are not simply valued - they're invaluable. Join our team at Covenant Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualification:

• One (1) year of related hospitality sector experience providing exceptional customer service dealing extensively with the public.

Preferred Qualification:

• One (1) year of experience in healthcare.

Why Join Providence?

Our best-in-class benefitsare uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our missionof caring for everyone, especially the most vulnerable in our communities.