Hospitality Concierge - Public Relations

Covenant Health; Lubbock (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Covenant Health is seeking a Concierge to deliver exceptional guest and patient experiences at our campus. The role involves greeting visitors, guiding them to services, and coordinating information requests with hospital staff to maintain a smooth, welcoming environment.

The Concierge will help with access control, wayfinding, and triaging operational issues while upholding ministry policies and collaborating with leadership to ensure patient-centered service.

Qualifications

• One year of related hospitality sector experience providing exceptional customer service to the public.

Responsibilities

• Serve as the first point of contact for guests and patients, setting a warm, positive tone.
• Provide information, access control, and wayfinding across campus.
• Act as a liaison to triage operational issues and coordinate with partners and leadership.
• Support lobby flow and enforce hospital policies and procedures.
• Contribute to emergency preparedness and rapid staffing needs as part of a cross‑functional team.

Skills

Hospitality experience

Job description

Description

The Concierge serves to provide second-mile service to all guests by ensuring an inclusive, high-result, patient-centric experience to ease the way for patients, guests, and caregivers in accordance with our promise, "Know me. Care for me. Ease my way." The Concierge serves as the first point of contact for guests and patients, setting a positive, warm and uplifting tone to those visiting the campus. Using extensive knowledge of all areas of the hospital and businesses surrounding campus, supports patients, employees, and guest requests by providing information, access control, wayfinding, and acting as a go-between for triaging operational issues that arise.

This role oversees the overall flow of the lobby addressing any variance through our "see something, say something" best practice, the enforcement of ministry policies and procedures, and by involving appropriate partners and leadership. The Concierge serves as the primary information resource for guests, patients, and caregivers. The Concierge is the expert regarding services and locations in all areas of our campuses.

Serves as a member of a rapidly deployable team for utilization in urgent staffing and support needs, in addition to emergency preparedness functions.

Providence caregivers are not simply valued - they're invaluable. Join our team at Covenant Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualification

• One (1) year of related hospitality sector experience providing exceptional customer service dealing extensively with the public.

Preferred Qualification

• One (1) year of experience in healthcare.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.