Front Desk & Patient Services Specialist

CenterWell Certified Healthcare Corp.; Miami (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

Humana's Conviva Senior Primary Care location in Miami seeks a Receptionist to greet patients, schedule visits, and maintain accurate records. You will support the medical team with administrative tasks and ensure a smooth, welcoming front desk experience.

The role requires strong customer service, the ability to multitask in a fast-paced healthcare environment, and fluency in English and Spanish. Prior experience in healthcare or retail/customer service is preferred.

Qualifications

• High School Diploma or GED required.
• 1 year or more healthcare experience preferred.
• Excellent customer service and phone etiquette.
• Bilingual in English and Spanish.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet patients and visitors in person and by phone.
• Schedule appointments and coordinate with medical staff.
• Update and maintain patient records in EMR/CRM.
• Handle patient inquiries and provide information.
• Manage reception area and office supplies.
• Support billing, copay collection.

Skills

Customer service

Phone etiquette

Multitasking

Bilingual EN/ES

MS Office

Attention to detail

Organization

Healthcare experience

Education

High School Diploma or GED

Tools

EMR Systems

CRM

Job description

Humana's Conviva Senior Primary Care location in Miami seeks a Receptionist to greet patients, schedule visits, and maintain accurate records. You will support the medical team with administrative tasks and ensure a smooth, welcoming front desk experience.

The role requires strong customer service, the ability to multitask in a fast-paced healthcare environment, and fluency in English and Spanish. Prior experience in healthcare or retail/customer service is preferred.