Patient Experience Concierge - Healthcare Front Desk

ProgressiveHealth; Benton (IL); On-site; USD 1,818,000 - 2,590,000; Full time

Benefits offered by this job

PTO & Holidays

Medical, Dental, Vision

Job summary

ProgressiveHealth of Indiana, LLC in Benton, IL is seeking a Patient Experience Specialist for a full-time, in-office role. The position involves front desk duties, appointment scheduling, patient check-in/out, insurance verification, and handling payments. No previous experience is required, though healthcare exposure is a plus.

You will work a weekday day shift from 9:30 AM to 6:00 PM. The ideal candidate is organized, professional, and customer-service oriented, capable of communicating

Qualifications

• Have a high school diploma or GED.
• Have at least a year of related experience and/or training.
• Past medical office experience is preferred but not required.
• Ability to stand, walk, and sit throughout the entire assigned shift.
• High degree of professionalism in both written and verbal communication.
• Strong computer skills, including proficiency with databases and with Microsoft Office applications.
• Ability to work both independently and in a team environment, without constant supervision.
• Be able to maintain confidentiality.
• Be able to adapt, learn, and multitask in a fast-paced setting.

Responsibilities

• Scheduling and recapturing appointments, missing in action patients, and pro-actively rescheduling appointments.
• Registering patients (check-in/out) and ensuring all information is complete and accurate.
• Coordinating with the patient and/or referring physician to obtain referrals; scheduling initial evaluations and follow-up visits.
• Verifying patient’s insurance in advance to ensure that necessary prior authorizations by payors have been obtained.
• Educating patients about their coverage and payment responsibilities as it relates to therapy services.
• Collecting all monies due prior to each visit (co-pays, deductibles, co-insurance, statements).
• Answering incoming telephone calls professionally and taking/delivering messages.
• Other duties related to clinic operations as assigned.

Skills

Customer service

Professionalism

Multitasking

Adaptability

Teamwork

Communication

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office (Outlook, Word, PowerPoint, Excel)

Job description

ProgressiveHealth of Indiana, LLC in Benton, IL is seeking a Patient Experience Specialist for a full-time, in-office role. The position involves front desk duties, appointment scheduling, patient check-in/out, insurance verification, and handling payments. No previous experience is required, though healthcare exposure is a plus.

You will work a weekday day shift from 9:30 AM to 6:00 PM. The ideal candidate is organized, professional, and customer-service oriented, capable of communicating