Patient Experience & Front Desk Specialist

Healthlinc; East Chicago (IN); On-site; USD 18,000 - 24,000; Full time

Job summary

HealthLinc is seeking a Patient Service Representative in East Chicago, IN to check patients in and out, verify insurance, collect payments and schedule follow-ups. You will work closely with other Patient Service Representatives and report to the Assistant Site Operations Director.

The role requires strong customer service, teamwork and accurate data entry using PHreesia, EHR and Microsoft 365. This on-site position supports PCMH-aligned care improvements and daily operations.

Qualifications

• High School diploma or equivalent.
• 1–3 years healthcare administrative experience preferred.
• Strong customer service and communication skills.
• Ability to work well in a team and stay organized.

Responsibilities

• Greet patients and staff in a professional manner.
• Check patients in and out of appointments.
• Verify and update insurance information at visits.
• Accept payments, issue receipts, and update journals.
• Schedule new appointments and handle follow-ups.
• Coordinate prescription refills with providers.
• Register new patients following policies.
• Assist with patient communications and voicemail follow-ups.
• Support PCMH improvement initiatives.

Skills

Customer service

Written communication

Verbal communication

Teamwork

Time management

Organization

Flexibility

Basic math

Education

High School diploma

Tools

PHreesia

EHR

Microsoft 365

Online sources

Job description

HealthLinc is seeking a Patient Service Representative in East Chicago, IN to check patients in and out, verify insurance, collect payments and schedule follow-ups. You will work closely with other Patient Service Representatives and report to the Assistant Site Operations Director.

The role requires strong customer service, teamwork and accurate data entry using PHreesia, EHR and Microsoft 365. This on-site position supports PCMH-aligned care improvements and daily operations.