Front Desk Patient Experience Specialist

ProgressiveHealth; Terre Haute (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical/Dental/Vision

401(k) with company match

CEU stipends

Job summary

ProgressiveHealth – Union Hospital Therapy, LLC in Terre Haute, IN is seeking a Patient Experience Specialist to manage front-office duties, scheduling, and patient flow in an in-office, full-time role.

The ideal candidate will have a high school diploma or GED and 2–5 years of related experience, with strong communication and computer skills. Prior medical office experience is preferred but not required. Training and growth opportunities are provided in a supportive team environment.

Qualifications

• High School diploma or GED required.
• 2–5 years of medical receptionist or related experience preferred.
• Past medical office experience is preferred but not required.
• Excellent written and verbal communication; professional demeanor.
• Strong computer skills, familiarity with scheduling software and MS Office.

Responsibilities

• Schedule and recapture appointments, reschedule missed patients, and coordinate with patients.
• Register patients at check-in/out and ensure information is complete and accurate.
• Coordinate with referring physicians to obtain referrals and log documentation.
• Schedule initial evaluations and follow-up visits to optimize the treatment plan.
• Verify patient insurance in advance to ensure prior authorizations are obtained.
• Educate patients about coverage and payment responsibilities related to therapy services.
• Collect co-pays, deductibles, and payments before visits; handle billing inquiries.
• Answer incoming calls professionally and transfer messages as needed.
• Perform other clinic operations duties as assigned by Site Coordinator or Revenue Cycle.

Skills

Customer service

Communication

MS Office

Education

High School Diploma or GED

Tools

MS Office

Outlook

Job description

ProgressiveHealth – Union Hospital Therapy, LLC in Terre Haute, IN is seeking a Patient Experience Specialist to manage front-office duties, scheduling, and patient flow in an in-office, full-time role.

The ideal candidate will have a high school diploma or GED and 2–5 years of related experience, with strong communication and computer skills. Prior medical office experience is preferred but not required. Training and growth opportunities are provided in a supportive team environment.