Patient Experience Front Desk Specialist (FT)

ProgressiveHealth Rehabilitation, Inc; Benton (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

PTO & holidays

Medical dental vision

Job summary

ProgressiveHealth of Indiana, LLC in Benton, IL seeks a Patient Experience Specialist to handle front office duties in a full-time, in-office capacity. The role includes scheduling, patient registration, insurance verification, and patient communication, with a weekday day-shift schedule (9:30 AM - 6:00 PM).

No prior experience is required, but a background in medical office work is a plus. The position emphasizes customer service, professionalism, and accurate data handling in a growing

Qualifications

• High school diploma or GED required or equivalent.
• Experience in a medical front desk or patient-facing role preferred but not required.
• Strong communication and computer skills with attention to detail.

Responsibilities

• Manage front office tasks and patient check-in/check-out.
• Schedule and reschedule appointments with patients and referrals.
• Verify insurance and educate patients about coverage and payments.
• Answer phones professionally and handle messages or transfers as needed.
• Coordinate with clinicians and revenue cycle department as required.

Skills

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

ProgressiveHealth of Indiana, LLC in Benton, IL seeks a Patient Experience Specialist to handle front office duties in a full-time, in-office capacity. The role includes scheduling, patient registration, insurance verification, and patient communication, with a weekday day-shift schedule (9:30 AM - 6:00 PM).

No prior experience is required, but a background in medical office work is a plus. The position emphasizes customer service, professionalism, and accurate data handling in a growing