Patient Experience Concierge & Front Desk Specialist

Patient First; Hampton (VA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Disability, Life and Long Term care保险

Employee Assistance Program

Flexible Spending Accounts

401(k) Retirement Plan

Paid Annual Leave

Volunteer Time Off

Bereavement Leave

Overtime Pay

Holiday Pay

Double time for holiday work

Discounted medical care

Job summary

Patient First is seeking a front desk/clerical teammate to support patient registration and billing processes at a Virginia Hampton center. You will assist with kiosks, guide patients to care areas, and communicate billing policies with care and accuracy.

Responsibilities include verifying patient information, handling payments, and supporting billing inquiries while maintaining excellent customer service. This role requires reliability, basic typing, and multitasking abilities.

Qualifications

• Basic typing skills.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Excellent written and verbal communication skills.
• Willing to work at any center due to staffing issues or emergencies.

Responsibilities

• Assisting patients using the kiosk prior to registration.
• Escorting patients needing emergency assistance to the treatment area for registration and evaluation.
• Handle physician and nurse requests promptly.
• Explain billing policies to patients as needed.
• Register patients accurately and compassionately.
• Verify patient demographic, health, pharmacy and insurance data.
• Answer billing questions and provide itemized statements.

Skills

Typing

Multitasking

Communication

Ability to work at any center

Education

High school diploma or equivalent

One year of clerical experience preferred

Job description

Patient First is seeking a front desk/clerical teammate to support patient registration and billing processes at a Virginia Hampton center. You will assist with kiosks, guide patients to care areas, and communicate billing policies with care and accuracy.

Responsibilities include verifying patient information, handling payments, and supporting billing inquiries while maintaining excellent customer service. This role requires reliability, basic typing, and multitasking abilities.