Telehealth Patient Concierge & Registration Specialist

Patient First; Glen Allen (VA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Disability, Life and Long Term care

401(k) Retirement Plan (with employer

Paid Annual Leave

Volunteer Time Off Pay

Bereavement Leave

Overtime Pay

Holiday Pay

Discounted medical treatment at any N+

Recruitment bonus

Patient Care Performance bonus

Job summary

Patient First is seeking a front desk/clerical associate in Glen Allen, VA to assist patients with kiosk usage, register visits, and route urgent cases to a Physician or Extender. You will manage billing questions and provide compassionate, customer-focused service.

Responsibilities include cash handling, processing charges in the EMR, stocking supplies, answering calls, and supporting PSC/DMS as needed. Must have basic typing, a high school diploma, and the ability to lift up to 25 pounds;

Qualifications

• Must be 18 years of age or older.
• Basic typing skills.
• High school graduate or equivalent.
• Minimum one year of clerical experience preferred.
• Ability to hear pages, bells, and the phone system.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and deal with numerous tasks simultaneously.
• Willing to work at any center due to staffing issues or emergencies.

Responsibilities

• Helping patients who require assistance while using the kiosk.
• Taking patients needing emergency assistance to the treatment area for registration.
• Registering patients accurately and providing excellent customer service.
• Verifying patient demographics, health, pharmacy, and insurance information.
• Communicating billing policies and insurable vs non-insurable charges.
• Answering questions about bills and insurance coverage.
• Collecting money and issuing receipts for visits and services.
• Processing charges and finalizing patient visits in the EMR system.
• Completing cash handling duties and end-of-shift reconciliation.
• Printing itemized statements and handling correspondence.
• Filing, scanning, and archiving medical documents and forms.
• Answering calls and distributing messages to appropriate staff.
• Assisting PSC with various tasks and maintaining center operations.
• Operating and maintaining medical and office equipment.
• Stocking supplies and cleaning work areas.
• Attending staff meetings and participating in maintenance tasks.
• Fostering teamwork and maintaining a positive professional atmosphere.

Skills

Basic typing skills

Customer service

Multitasking

Teamwork

Communication skills

Education

High school graduate or equivalent

Minimum one year of clerical experience

Job description

Patient First is seeking a front desk/clerical associate in Glen Allen, VA to assist patients with kiosk usage, register visits, and route urgent cases to a Physician or Extender. You will manage billing questions and provide compassionate, customer-focused service.

Responsibilities include cash handling, processing charges in the EMR, stocking supplies, answering calls, and supporting PSC/DMS as needed. Must have basic typing, a high school diploma, and the ability to lift up to 25 pounds;