Patient Experience Concierge | Front Desk Pro

Thisismanor; Phoenix (AZ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid holidays

Paid time off

Employee discounts

Growth opportunities

Job summary

Manor in Phoenix seeks a Client Concierge to be the face of the practice, greet patients, assist with scheduling, and handle payments. You will maintain a welcoming front office and coordinate with the Practice Manager to ensure smooth operations.

You should have strong customer service skills and experience in a fast-paced environment. Zenoti experience is a bonus and the role is on-site in Phoenix.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, or medical front office preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Be the 'face' of our practice: greet patients with a warm smile and friendly attitude.
• Be a scheduling superstar: manage and adjust patient appointments with efficiency.
• Be the voice of our practice: answer calls and direct inquiries to the right team.
• Be the financial guru: process payments accurately and explain billing with confidence.
• Keep the lobby, break room, and product areas clean and organized.
• Support the Practice Manager with administrative duties and office tasks.

Skills

Customer service

Hospitality

Medical front office

Multitasking

Communication

Education

High school diploma or equivalent

Tools

Scheduling software

Zenoti

Job description

Manor in Phoenix seeks a Client Concierge to be the face of the practice, greet patients, assist with scheduling, and handle payments. You will maintain a welcoming front office and coordinate with the Practice Manager to ensure smooth operations.

You should have strong customer service skills and experience in a fast-paced environment. Zenoti experience is a bonus and the role is on-site in Phoenix.