Client Concierge

CREATED AESTHETICS LLC; Santa Fe (NM); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Paid holidays

Job summary

The Aesthetic Syndicate in Manor, Santa Fe, NM is seeking a Client Concierge to be the friendly face of the front desk, handling patient greetings, scheduling, payments, and inquiries. You will help maintain a welcoming lobby and support the team in daily operations.

The role emphasizes outstanding customer service, accuracy, and professionalism in a fast-paced medical aesthetics setting.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, or a medical front office preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Greet patients with a warm smile and positive attitude.
• Manage and adjust patient appointments with efficiency and care.
• Answer incoming calls, assist with patient inquiries, and route to team members as needed.
• Process payments accurately and explain billing clearly to patients.
• Maintain a clean, organized lobby, break room, and product areas.
• Support the Practice Manager with administrative duties and ensure smooth daily operations.

Skills

Customer service

Hospitality

Communication

Interpersonal skills

Multitasking

Scheduling software

Zenoti

Attention to detail

Patient care

Education

High school diploma or equivalent

Tools

Zenoti

Scheduling software

Office systems

Job description

At Manor, we partner with some of the most impressive medical aesthetics practices and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible.As our new Client Concierge, you will be responsible for creating incredile experiences for all patients by providing exceptional customer service, assisting with scheduling, answering inquiries, and ensuring the smooth operation of the front office. You will be the face of the practice, greeting patients, processing payments, and maintaining an organized and welcoming environment. This position reports to the Practice Manager.ResponsibilitiesBe the “face” of our practice: Greet patients with a warm smile and a friendly attitude to set the tone for their experience.Be a scheduling superstar: Manage and adjust patient appointments with efficiency and care, ensuring seamless service.Be the voice of our practice: Answer incoming calls, assist with patient inquiries, and direct them to the right team members.Be the financial guru: Process payments accurately and help patients understand their billing with confidence.Keep things fresh and fabulous: Maintain a clean and organized lobby, break room, and product areas to ensure a professional environment.Be a team player: Assist in flipping and cleaning rooms between patient visits as needed.Support like a pro: Help the Practice Manager with administrative duties and keep things running smoothly.Make every patient’s day special: Provide outstanding customer service, ensuring each guest feels valued and cared for.Be a rule follower (in the best way): Adhere to all company policies and procedures to maintain high standards of care.Other Duties: Please note, this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time without notice.QualificationsHigh school diploma or equivalent required.Experience:Prior experience in customer service, hospitality, or a medical front office preferred.Strong communication and interpersonal skills.Ability to multitask in a fast-paced environment.Detail-oriented and organized.Proficiency in scheduling software and office systems is a plus; Zenoti experience would be a bonus!Excellent verbal and written communication skillsDedication to high quality patient careDetail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment.Benefits & PerksYour health, happiness and future matters. At The Aesthetic Syndicate, we offer medical, dental and vision insurance, employee service and retail discounts, paid holidays, 401(k) with company match, sick time, paid time off, opportunity for growth, and much more!Physical DemandsThis position may require the ability to lift and carry up to 30 pounds, sit for extended periods, and engage in frequent standing or walking. Candidates should have good visual and auditory acuity, manual dexterity, and clear communication skills