Patient Reception Specialist - Katy

Village Practice Management Company,LLC; Katy (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

VillageMD seeks a Patient Reception Specialist to support patients and ensure a welcoming experience at the Katy location. You will manage intake, validate insurance, and guide patients through service steps with clear communication.

You will balance payments, schedule follow-ups, and maintain a tidy reception area while upholding privacy policies and professional standards. Healthcare experience is preferred.

Qualifications

• Adept in medical terminology and insurance practices.
• Proficient in the use of computer programs and applications including Outlook and practice EMR systems.
• Competitive arithmetic skills for calculations, balancing, and adjustments.

Responsibilities

• Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other documentation; save them in the EMR.
• Perform demographic and insurance validation; inform patients about privacy policies and procedures.
• Keep reception and waiting areas clean and organized.
• Greet patients and visitors in a professional, welcoming manner.
• Communicate schedule delays and assist with patient comfort as needed.
• Collect co-payments and reconcile charges; schedule appointments per policy.

Skills

Medical terminology

Insurance experience

EMR systems

Outlook proficiency

Basic math

CPT ICD-10

Customer service

Education

High School Diploma

Tools

EMR system

Outlook

Job description

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description

Home Location: 21820 Katy Freeway Katy TX 77449

ThePatient Reception Specialistis responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, and trust and drive organizational loyalty. Accountable for welcoming and preparing the patient for their appointment, the Patient Reception Specialist informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive.

How You Will Get Things Done

• Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other required appointment documentation and appropriately save them in practice EMR
• Perform demographic and insurance validation, and inform patients of privacy policies and procedures
• Keep the reception and patient waiting areas clean and organized
• Other duties as assigned

How You Will Build Trust

• Greet all patients and visitors in a professional and welcoming manner
• Effectively communicate unexpected schedule delays to patients and assist with patient comfort should delays arise

How You Will Innovate

• Collect patient co-payments, reconciliation charges, and outstanding balances upon Check-In as well as submitting batches daily
• Schedule patient appointments/follow-up appointments per established policies and procedures

Experience to Drive Change

• Adept in medical terminology and insurance practices
• Proficient in the use of computer programs and applications including Outlook applications and practice EMR systems
• Competent in basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately
• Knowledgeable of CPT and ICD-10 coding
• Current BLS certification for healthcare providers preferred
• High School Diploma/Equivalency required
• Experience in primary care, family practice, internal medicine, urgent care, or ER preferred

About Our Commitment Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.