Patient Experience Concierge — Front Desk (Full-Time)

Southeast Hospital; Cape Girardeau (MO); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition support

Matched retirement plans

Job summary

Mercy Hospital Southeast in Cape Girardeau, MO, is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. The PSR will manage front desk operations, ensuring a positive and seamless patient experience.

Typical duties include greeting patients, scheduling, data entry, and maintaining confidentiality while handling inquiries with tact and professionalism. Full-time, regular hours with a strong emphasis on customer service.

Qualifications

• Strong verbal and written communication with patients, professionals, and staff.
• Proficiency in data entry and word processing required.
• Excellent customer service, empathy, and professionalism are essential.

Responsibilities

• Manage front desk operations to ensure a positive patient experience.
• Coordinate scheduling and patient flow at the front desk.
• Maintain confidentiality and follow privacy policies.

Skills

Verbal communication

Written communication

Data entry

Customer service

Confidentiality

Adaptability

Clinic front desk training

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Mercy Hospital Southeast in Cape Girardeau, MO, is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. The PSR will manage front desk operations, ensuring a positive and seamless patient experience.

Typical duties include greeting patients, scheduling, data entry, and maintaining confidentiality while handling inquiries with tact and professionalism. Full-time, regular hours with a strong emphasis on customer service.