Front Desk & Patient Care Specialist (PSR I)

Mercy; Cape Girardeau (MO); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Retirement plan with company match

Job summary

Mercy Hospital Southeast in Cape Girardeau seeks a full-time Patient Service Representative (PSR) to greet patients and visitors, manage front desk operations, and ensure a positive, seamless patient experience. This role supports scheduling, documentation, and coordination across clinic workflows.

Qualifications include a high school diploma or equivalent; strong verbal and written communication; basic computer and data entry skills; excellent customer service and confidentiality adherence.

Qualifications

• Education: High school diploma or equivalent.
• Experience in medical office is preferred.
• Strong communication and customer service skills.

Responsibilities

• Greet patients and visitors and manage front desk operations.
• Coordinate scheduling and clinic workflows to ensure a positive patient experience.
• Enter patient information accurately and maintain documentation.
• Protect patient privacy and comply with confidentiality policies.

Skills

Verbal communication

Written communication

Data entry

Customer service

Privacy & HIPAA

Adaptability

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mercy Hospital Southeast in Cape Girardeau seeks a full-time Patient Service Representative (PSR) to greet patients and visitors, manage front desk operations, and ensure a positive, seamless patient experience. This role supports scheduling, documentation, and coordination across clinic workflows.

Qualifications include a high school diploma or equivalent; strong verbal and written communication; basic computer and data entry skills; excellent customer service and confidentiality adherence.