Medical Office Concierge & Patient Access Specialist

OhioHealth; Westerville (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

OhioHealth Polaris is seeking an Office Specialist to support patient flow and front desk operations. You will greet patients, register them, verify insurance, schedule appointments in the EMR, enter data, and assist staff with clerical tasks.

The ideal candidate has a High School diploma, 1–2 years healthcare front desk experience, strong customer service and computer skills, and the ability to work a day shift in a fast-paced environment.

Qualifications

• High School diploma or GED required.
• 1–2 years of secretarial experience in health care or medical office.
• Strong communication and computer skills.

Responsibilities

• Greets patients at arrival for appointments and completes registration and insurance verification.
• Answers multi-line phone system and directs calls to appropriate staff.
• Schedules patient appointments in the EMR and maintains patient records.
• Processes insurance paperwork and obtains pre-authorizations when necessary.
• Provides general clerical support and keeps patient charts organized.

Skills

Customer service

Data entry

Computer skills

Phone system

Education

High School or GED

Tools

EMR system

Job description

OhioHealth Polaris is seeking an Office Specialist to support patient flow and front desk operations. You will greet patients, register them, verify insurance, schedule appointments in the EMR, enter data, and assist staff with clerical tasks.

The ideal candidate has a High School diploma, 1–2 years healthcare front desk experience, strong customer service and computer skills, and the ability to work a day shift in a fast-paced environment.