Patient Service Representative 633845

Oklahoma State University Center for Health Sciences; Tulsa (OK); On-site; USD 22,000 - 25,000; Full time

Job summary

OSU-Center for Health Sciences is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors. You will perform a variety of administrative duties related to patient care, including greeting, scheduling, information collection, and insurance verification, while ensuring an optimal patient experience.

The role requires basic high school education, at least six months of medical office experience, and strong communication skills.

Qualifications

• High School/GED required.
• Six months related experience in a medical office or equivalent.
• Strong interpersonal and communication skills.

Responsibilities

• Schedule and greet patients and visitors.
• Answer questions and collect and enter patient information.
• Explain processes and forms to patients and obtain necessary signatures.
• Verify insurance information and process payments.
• Educate patients on benefits, programs, and community services available.

Skills

Interpersonal skills

Telephone etiquette / messaging

Medical terminology understanding

Education

High School Diploma or GED

Tools

EPIC EMR

Job description

Campus

OSU-Center for Health Sciences

Contact Name & Email

Jeffery Kellerman, [e-mail]

Work Schedule

Typically, Monday through Friday, 8:00am-5:00pm

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

$16.00 - $18.00, Hourly

About This Position

The Patient Service Representative is responsible for performing a variety of administrative support duties related to patient care. As the first point of contact for patients and visitors entering the facility, the position requires assisting patients, efficiently and accurately to ensure an ideal patient experience. Required duties include scheduling and greeting patients/visitors and answering questions, collecting and entering all necessary patient information, explaining processes and forms, verifying insurance, processing payments, and educating patients on benefits, programs, and community services available.

Required Qualifications

• High School/GED (degree must be conferred on or before agreed upon start date)
• Six (6) months related job experience in a medical office or equivalent experience

Skills, Proficiencies, And/or Knowledge

• Strong interpersonal and communication skills

Preferred Qualifications

• Experience working with computers and software, performing data entry, answering the telephone, and scheduling appointments
• Experience with Electronic Medical Records; EPIC highly desirable

Skills, Proficiencies, And/or Knowledge

• Ability to take telephone messages and have an understanding of medical terminology