Patient Experience Specialist - Front Desk & Scheduling

COPC Brand; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

COPC Brand in Columbus, OH seeks a clerical specialist to be the first point of contact for patients, delivering a positive customer service experience from arrival through checkout. This role supports registration, data entry, insurance verification, and scheduling while maintaining confidentiality.

You'll work with clinical staff to ensure patient needs are met, handle copays, answer phones and emails, and keep HIPAA compliance top of mind.

Qualifications

• Preferred: 1 year administrative experience in a healthcare related setting
• Required: High School diploma or GED; or at least six (6) months customer service or healthcare experience
• Required: Valid Driver License and reliable transportation

Responsibilities

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate inquiries when needed.
• Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
• Working patient portal with potential to rotate to the front office working check-in and check-out.
• Referrals
• EPIC Duties

Skills

Interpersonal skills

Organizational skills

Written communication

Time management

HIPAA knowledge

EHR systems

Data entry

Customer service

Education

High School diploma or GED

Tools

Microsoft Office

EPIC

Job description

COPC Brand in Columbus, OH seeks a clerical specialist to be the first point of contact for patients, delivering a positive customer service experience from arrival through checkout. This role supports registration, data entry, insurance verification, and scheduling while maintaining confidentiality.

You'll work with clinical staff to ensure patient needs are met, handle copays, answer phones and emails, and keep HIPAA compliance top of mind.