Campus Front Office Coordinator - Patient Care & Scheduling

Mindpath Health; San Diego (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Employee Assistance Program (EAP)

Life & Long-Term Disability Insurance

401(k) with employer match

Paid time off starting at 15 days per

Paid parental leave

Job summary

Mindpath Health is seeking a Front Office Coordinator for our La Jolla outpatient clinic. You will be the first point of contact, manage front desk operations, schedule appointments, collect co-pays, verify demographics and insurance, and ensure patient records are accurate in our EMR/EHR system.

You’ll support clinicians and staff, deliver friendly service, maintain confidentiality, and help improve daily operations.

Qualifications

• Experience using EMR/EHR or practice management systems.
• High school diploma or equivalent.
• 2+ years in clerical or front office coordination.
• 1+ year customer service, healthcare preferred.
• Proficiency with Microsoft Office and data entry.
• Strong communication and organizational skills.
• Ability to maintain patient privacy and confidentiality.

Responsibilities

• Serve as the first point of contact for patients and visitors in person and by phone.
• Schedule appointments, triage, route calls, and communicate needs to clinical staff.
• Collect co-pays and balances, explain forms, ensure accurate patient records.
• Verify and update patient demographics and insurance information.
• Assist patients with understanding Mindpath Health policies and services.
• Escalate issues as needed to support patient safety and satisfaction.
• Support clinicians by managing arrivals, schedule changes, and admin tasks.
• Collaborate with front office, clinical teams, and leadership to improve operations.
• Identify patient satisfaction concerns and contribute to resolutions.
• Maintain strict confidentiality of all PHI in line with policies.

Skills

EMR/EHR systems

Front office coordination

Customer service

Microsoft Office

Data entry accuracy

Interpersonal communication

Privacy and confidentiality

Education

High school diploma or equivalent

Job description

Mindpath Health is seeking a Front Office Coordinator for our La Jolla outpatient clinic. You will be the first point of contact, manage front desk operations, schedule appointments, collect co-pays, verify demographics and insurance, and ensure patient records are accurate in our EMR/EHR system.

You’ll support clinicians and staff, deliver friendly service, maintain confidentiality, and help improve daily operations.