Patient Experience Concierge & Front Desk Coordinator

adventhealth; Hendersonville (TN); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Hendersonville, NC (address shown) is seeking a patient-oriented Front Desk Assistant to greet visitors, manage inquiries, and support registration activities. The role emphasizes compassionate service, clear communication, and adherence to privacy rules in a fast-paced hospital setting.

Responsibilities include assisting patients, coordinating with staff, and maintaining smooth visitor flow while leveraging Microsoft Office and EHR systems.

Qualifications

• Customer service experience and strong communication skills.
• Proficient with computers and Microsoft Office applications.
• Ability to manage multiple tasks and direct inquiries professionally.
• Basic knowledge of medical terminology and HIPAA rules.

Responsibilities

• Greet and assist patients and visitors with courtesy and efficiency.
• Track wait times and notify registration of needs or concerns.
• Coordinate volunteers and staff for visitor assistance and reports delays.
• Assist patients with needs such as refreshments and reading materials.
• Serve as a contact point for hospital information and directories.
• Escort patients to destinations and support other duties as assigned.

Skills

Customer service

Computer literacy

Microsoft Office

Phone etiquette

HIPAA awareness

Multitasking

Professional communication

EHR knowledge

Bilingual English/Spanish

Education

High School Diploma or Equivalency

Tools

EHR systems

Job description

AdventHealth in Hendersonville, NC (address shown) is seeking a patient-oriented Front Desk Assistant to greet visitors, manage inquiries, and support registration activities. The role emphasizes compassionate service, clear communication, and adherence to privacy rules in a fast-paced hospital setting.

Responsibilities include assisting patients, coordinating with staff, and maintaining smooth visitor flow while leveraging Microsoft Office and EHR systems.