Patient Experience & Scheduling Assistant

AdventHealth; Hendersonville (NC); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

403-B Retirement Plan

Parental Leave

Job summary

AdventHealth in Hendersonville, NC is seeking a front-line team member to support patient intake, verify insurance, and manage scheduling and reminders. The role emphasizes strong customer service, accurate cash handling, and teamwork in a fast-paced outpatient setting.

Responsibilities include ensuring smooth patient flow, assisting with vitals, and maintaining a clean, safe environment per policy. Applicants should have a high school diploma and BLS CPR readiness.

Qualifications

• High School Grad or Equiv is required.
• Strong customer service and English communication skills.
• Ability to operate a computer, copier, fax and scanner.

Responsibilities

• Manage patient check-in, collect copays and balance due.
• Verify insurance prior to appointment date.
• Assist scheduling and referrals; respond to calls promptly.
• Maintain patient flow and update delays; ensure reminders are sent.
• Support room readiness and basic vitals per competency.

Skills

Customer service

English proficiency

Computer skills

Interpersonal skills

Multi-tasking

Education

High School Diploma or equivalent

Job description

AdventHealth in Hendersonville, NC is seeking a front-line team member to support patient intake, verify insurance, and manage scheduling and reminders. The role emphasizes strong customer service, accurate cash handling, and teamwork in a fast-paced outpatient setting.

Responsibilities include ensuring smooth patient flow, assisting with vitals, and maintaining a clean, safe environment per policy. Applicants should have a high school diploma and BLS CPR readiness.