Patient Experience Concierge – Front Desk

FastMed Urgent Care; Henderson (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay with quarterly incentive plan

Generous paid vacation & sick time

Medical, dental, vision benefits

401(k) with company match

Job summary

A leading urgent care provider in Henderson, North Carolina is seeking a Patient Services Advocate to enhance patient experiences upon arrival. Responsibilities include greeting patients, assisting with registration, and ensuring effective communication about wait times. Ideal candidates should have strong organizational skills and experience in a medical or customer service environment. Competitive pay, benefits, and a supportive team culture await you.

Qualifications

• Two years of experience in a medical front office or customer service setting preferred.
• Medical/insurance billing knowledge is a plus.

Responsibilities

• Greeting patients and answering incoming calls.
• Guiding patients in registration processes including insurance verification.
• Utilizing patient queuing to inform about wait times.
• Assisting with patient feedback collection.
• Recording charges and payments accurately.

Skills

Excellent organizational skills

Interpersonal communication skills

Calm under pressure

Education

High school diploma or equivalent

Job description

A leading urgent care provider in Henderson, North Carolina is seeking a Patient Services Advocate to enhance patient experiences upon arrival. Responsibilities include greeting patients, assisting with registration, and ensuring effective communication about wait times. Ideal candidates should have strong organizational skills and experience in a medical or customer service environment. Competitive pay, benefits, and a supportive team culture await you.