Patient Access Concierge & Front Desk Coordinator

AdventHealth; Hendersonville (NC); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Hendersonville, NC is seeking a friendly front desk associate to greet patients and visitors and support registration workflows. You will help with wait times, coordinate volunteers, and direct people to the right resources in a busy hospital environment.

The role requires strong communication skills, basic computer proficiency, and the ability to manage multiple tasks while maintaining HIPAA standards and patient confidentiality.

Qualifications

• Customer service experience preferred.
• Ability to operate a computer and standard office software.
• Proficient with phones, typing and data entry.
• Professional written and verbal communication required.
• Ability to follow complex instructions and maintain confidentiality.

Responsibilities

• Greets and assists patients and visitors.
• Tracks wait times and notifies registration staff of needs.
• Coordinates volunteers and directs them to assist visitors.
• Assists visitors with refreshments, magazines, etc.
• Serves as contact for hospital information such as directories and billing.
• Escorts patients or coordinates an escort; performs other duties as assigned.

Skills

Customer Service

Computer Literacy

Microsoft Office

Phone Handling

Professional Communication

Office Equipment

Multitasking

HIPAA awareness

Bilingual English/Spanish

Education

High School Grad or Equiv

Tools

Microsoft Office

Job description

AdventHealth in Hendersonville, NC is seeking a friendly front desk associate to greet patients and visitors and support registration workflows. You will help with wait times, coordinate volunteers, and direct people to the right resources in a busy hospital environment.

The role requires strong communication skills, basic computer proficiency, and the ability to manage multiple tasks while maintaining HIPAA standards and patient confidentiality.