Medical Office Assistant — Patient Services & Scheduling

AdventHealth; Glenn Brook (NC); On-site; USD 21,000 - 34,000; Full time

Job summary

AdventHealth Hendersonville is seeking a PRN front desk associate to support patient check-in and administrative workflows. You will greet patients, verify insurance, collect copays, and route requests to the appropriate team.

The role emphasizes accuracy in medical record requests, scheduling, and entering information while upholding AdventHealth's caring standards. Minimum education is a high school diploma; prior reception or clerical experience is preferred.

Qualifications

• High School Grad or Equiv [Required]
• 1+ years related experience [Preferred]

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner. Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Consistently responds to patient requests in a timely and professional manner. Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely. Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Education

High School Grad or Equiv

Job description

AdventHealth Hendersonville is seeking a PRN front desk associate to support patient check-in and administrative workflows. You will greet patients, verify insurance, collect copays, and route requests to the appropriate team.

The role emphasizes accuracy in medical record requests, scheduling, and entering information while upholding AdventHealth's caring standards. Minimum education is a high school diploma; prior reception or clerical experience is preferred.