Surgical Office Assistant: Front Desk & Records

AdventHealth; Hendersonville (TN); On-site; USD 32,000 - 51,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave (4 Weeks)

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Hendersonville, NC is seeking a front desk patient services associate to greet patients, schedule appointments, and handle pay collection and records requests. This full-time day-shift role supports the medical office by coordinating patient flow, obtaining insurance information, and ensuring accurate documentation.

Responsibilities include answering calls, processing referrals and authorizations, collecting copays, and directing patients with a welcoming, professional demeanor

Qualifications

• High School Grad or Equiv [Required]
• 1+ years related experience [Preferred]

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner. Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Consistently responds to patient requests in a timely and professional manner. Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely. Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Education

High School Grad or Equiv [Required]

Job description

AdventHealth in Hendersonville, NC is seeking a front desk patient services associate to greet patients, schedule appointments, and handle pay collection and records requests. This full-time day-shift role supports the medical office by coordinating patient flow, obtaining insurance information, and ensuring accurate documentation.

Responsibilities include answering calls, processing referrals and authorizations, collecting copays, and directing patients with a welcoming, professional demeanor