Patient Access & Insurance Specialist

adventhealth; Hendersonville (TN); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Hendersonville, NC, is seeking a full-time Patient Access Associate to support front-desk patient services. Shifts are 8:00 a.m. to 4:30 p.m.

at 207 Linda Vista Dr, Hendersonville, NC 28792. You will perform Medicare reviews, estimate patient financial responsibility, collect payments, and obtain pre-authorizations as needed. The role requires strong communication, HIPAA compliance, and knowledge of EMR systems, with bilingual English/Spanish being a plus.

Qualifications

• Associate degree preferred; high school diploma required.
• Minimum 1+ years in customer service or healthcare revenue cycle preferred.
• Strong knowledge of insurance concepts.
• Bilingual English/Spanish preferred.
• Ability to handle sensitive patient information per HIPAA.

Responsibilities

• Performs Medicare compliance reviews and issues ABNs as needed.
• Creates estimates for patient financial responsibility and collects payments or sets up plans.
• Coordinates with utilization management for pre-authorization and provides logistics info.
• Verifies insurance eligibility and obtains pre-authorizations within timeframes.
• Registers patients for services and maintains accurate records.
• Collects demographic information and confirms insurance details.
• Maintains coverage of assigned work areas and arranges relief as needed.
• Facilitates communication among clinical, ancillary, and access departments to improve patient experience.
• Delivers excellent customer service and documents conversations with patients and payers.
• Participates in department meetings and supports switchboard and cashiering duties.

Skills

Mature judgement

Microsoft programs

Office equipment

Multitasking

Professional communication

HIPAA compliance

EMR familiarity

Bilingual English/Spanish

Customer service

Insurance knowledge

Education

Associate degree preferred

High school diploma required

Tools

EMR system

Job description

AdventHealth in Hendersonville, NC, is seeking a full-time Patient Access Associate to support front-desk patient services. Shifts are 8:00 a.m. to 4:30 p.m.

at 207 Linda Vista Dr, Hendersonville, NC 28792. You will perform Medicare reviews, estimate patient financial responsibility, collect payments, and obtain pre-authorizations as needed. The role requires strong communication, HIPAA compliance, and knowledge of EMR systems, with bilingual English/Spanish being a plus.