Patient Concierge & Front Desk Specialist

Integrity Care Group; Shawnee (OK); On-site; USD 32,000 - 45,000; Full time

Job summary

Integrity Care Group is seeking a patient service specialist to manage front office duties, greet patients, verify insurance, collect co-pays, and maintain data integrity. The role emphasizes HIPAA compliance, confidentiality, and patient-centered service in a busy clinic environment.

The position requires medical office experience, attention to detail, and the ability to multitask while supporting providers and staff in a collaborative team setting.

Qualifications

• High School diploma or equivalent required; Associate degree preferred.
• BLS certification required.
• 1-3 years medical office experience preferred.
• Understanding of medical coding and billing.
• Knowledge of HIPAA, OSHA and blood-borne pathogens.
• Proficient with PC applications including Internet, Email, and Microsoft Office.

Responsibilities

• Greets patients in a polite, prompt, and helpful manner. Proactively keeps patients informed on delays and expected time to be seen by the provider.
• Obtains registration data, insurance information, and photo ID at each encounter.
• Promptly and accurately enters patient data into the computer system.
• Verifies patient's insurance. Accurately enter/update patient information and collect co-pays, co-insurance, and deductibles in accordance with the patient's insurance plan.
• Follows all HIPAA guidelines and rules and explains practices to patients. Maintain proper personnel conduct and confidentiality of patient, staff, and physician information.
• Balances daily charges. Ensures that any money received is safeguarded. Must have exceptional multi-tasking abilities.
• Manages patient charts, arranges referrals when needed, and sends patient information and records as requested by other medical entities with a high level of initiative and integrity.
• Assists other staff when needed in a positive, team-centered manner.
• Assist in scheduling and following up on provider referrals.
• Ensures lobby remains clean and stocked with necessary items.
• Seeks out methods and practices to minimize financial risk.
• Contracts with auditing services to ensure proper financial monitoring and controls are compliant and up-to-date.

Skills

Medical coding and billing

Microsoft Office

HIPAA/OSHA knowledge

Supervise/train staff

Education

High School diploma or equivalent

Associates degree preferred

BLS certification

Tools

Internet

Email

Microsoft Office

Job description

Integrity Care Group is seeking a patient service specialist to manage front office duties, greet patients, verify insurance, collect co-pays, and maintain data integrity. The role emphasizes HIPAA compliance, confidentiality, and patient-centered service in a busy clinic environment.

The position requires medical office experience, attention to detail, and the ability to multitask while supporting providers and staff in a collaborative team setting.