Patient Experience Specialist

Community Health Center; Clarion (IA); On-site; USD 22,000 - 30,000; Full time

Job summary

Community Health Center in Clarion, IA is seeking a Patient Experience Specialist to handle patient intake, greet visitors, and coordinate communication between patients, families, and staff. This full-time role requires a friendly, professional demeanor and the ability to multitask in a fast-paced clinical environment.

You will perform registrations, help with forms, verify insurance in the EMR, handle payments, and assist with inquiries while maintaining confidentiality.

Qualifications

• High school diploma or GED required.
• Basic computer and data entry skills required.
• Professional demeanor and strong communication skills.

Responsibilities

• Greet and direct patients as they enter the clinic.
• Perform administrative and clerical duties as needed.
• Answer inbound calls and route to the correct department.
• Investigate and direct patient inquiries or complaints.
• Make appointments and register patients accurately.
• Verify insurance and enter data in the EMR.
• Process payments and maintain a balanced cash drawer.
• Maintain patient confidentiality at all times.

Skills

Data entry

Interpersonal skills

Professional appearance

Communication skills

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Experience Specialist

Full Time Clarion, IA, US

7 days ago Requisition ID: 1138

Salary Range: $16.00 To $22.00 Hourly

Job Description:

Responsible for an array of activities related to patient intake and care, including greeting and checking-in patients, as well as verifying information supplied by patients. You should be able to work in a fast-paced environment and demonstrate exceptional multitasking abilities. To be successful as a patient representative you must be able to facilitate and coordinate communication between patients, family members, and staff.

Duties include but are not limited to:

• Greet and direct patients as they enter the clinic.
• Perform administrative and clerical duties, such as filing paperwork, when necessary.
• Answer inbound calls when needed, routing calls to the appropriate department.
• Answer, investigate, and/or direct patient inquiries or complaints to the appropriate staff member.
• Make appointments as requested by patients.
• Perform timely and accurate registration, sign-in/check-in functionality notification of patient arrival of all patient types
• Assist patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.
• Preform insurance verification, and enter it in their EMR
• Receive and process cash and credit card payments for medical services rendered.
• Review patient accounts, identify delinquent accounts, and collect overdue payments.
• Keep a balanced money drawer.
• Accept deliveries made through the front door and distribute accordingly
• Maintain confidentiality at all times.

Qualifications:

• High School Diploma or GED.
• Basic computer and data entry skills.
• Professional manner and appearance.
• Strong interpersonal and communication skills.