Patient Experience Concierge Front Desk & Care Coordination

Socket.dev; Durango (CO); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical (HDHP or PPO)

Health Savings Account

Dental

Vision

401k with match

Job summary

Axis Health System in Durango, CO is seeking a Patient Experience Specialist I to provide top-notch front line customer service for patients and staff. You will manage check-in, data entry, and paperwork, supporting a smooth patient journey from arrival to departure.

The role requires strong communication, interpersonal skills, and the ability to multitask across diverse clinic services while maintaining confidentiality and professionalism in a fast-paced environment.

Qualifications

• High school education required.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced clinic setting.

Responsibilities

• Provide greeting, check-in, and demographic data entry for patients.
• Handle payment collection and paperwork for patients.
• Register patients, distribute enrollment packets, and create new charts.
• Ensure insurance information is entered correctly in the EHR and verify insurance.
• Maintain a positive, cooperative attitude with patients and coworkers.

Skills

Customer service

Interpersonal skills

Communication skills

Multitasking

Education

High School

Tools

MS Word

MS Excel

MS Outlook

Scanner

Job description

Axis Health System in Durango, CO is seeking a Patient Experience Specialist I to provide top-notch front line customer service for patients and staff. You will manage check-in, data entry, and paperwork, supporting a smooth patient journey from arrival to departure.

The role requires strong communication, interpersonal skills, and the ability to multitask across diverse clinic services while maintaining confidentiality and professionalism in a fast-paced environment.