Patient Experience Front Desk Concierge

Southern Sports Medicine Partners; Warner Robins (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

Axis Spine & Pain, an affiliate of PartnerCare, seeks a Front Desk Coordinator to be the welcoming face of the practice. You will manage reception, patient scheduling, insurance verification, and basic administrative duties to ensure a smooth patient experience.

Ideal candidates have strong customer service skills, experience in medical office settings, and familiarity with EMR systems such as eClinicalWorks. Training is available for the right team member.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a medical office or customer service setting preferred.
• Experience with electronic medical records (EMR) systems preferred; eClinicalWorks experience a plus.
• Medical assisting experience or training preferred.

Responsibilities

• Greet patients and visitors in a warm, professional manner and provide excellent customer service.
• Schedule and register new patients; collect and verify demographics and insurance information.
• Verify insurance eligibility and collect co-pays and balances; manage mail and correspondence.
• Collaborate with clinical and administrative staff to ensure smooth clinic operations and patient experience.

Skills

Customer service

Front desk experience

Communication

Education

High school diploma or equivalent

Medical assisting training preferred

Tools

EMR systems

eClinicalWorks

Job description

Axis Spine & Pain, an affiliate of PartnerCare, seeks a Front Desk Coordinator to be the welcoming face of the practice. You will manage reception, patient scheduling, insurance verification, and basic administrative duties to ensure a smooth patient experience.

Ideal candidates have strong customer service skills, experience in medical office settings, and familiarity with EMR systems such as eClinicalWorks. Training is available for the right team member.