Patient Experience Concierge (Front Desk & Billing)

FastMed Urgent Care; Greenville (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay with quarterly incent.

Generous paid vacation & sick time

Medical, dental, vision, wellness bene

401(k) with company match

Job summary

FastMed Urgent Care in Greenville, NC is hiring a Patient Services Advocate to create a welcoming patient experience from check-in to check-out. You will handle calls, collect information, and help ensure smooth visits in a fast-paced clinical setting.

The role requires a high school diploma or equivalent and strong organizational and interpersonal skills. Experience in medical front office or customer service is preferred, with potential bonus for billing knowledge.

Qualifications

• A high school diploma or equivalent is required.
• Preferably two years’ experience in a medical front office or customer service.
• Bonus points if you have medical/insurance billing knowledge.

Responsibilities

• Greet patients on arrival and promptly answer calls, gathering information to determine callers’ needs.
• Utilize patient queuing process to inform patients and families about waiting times for an efficient visit.
• Assist with patient feedback collection.
• Accurately recording charges and payments to support patient billing, and preparing the daily deposit & reconciliation log.

Skills

Organizational skills

Interpersonal communication

Customer service

Calm under pressure

Education

High school diploma or equivalent

Job description

FastMed Urgent Care in Greenville, NC is hiring a Patient Services Advocate to create a welcoming patient experience from check-in to check-out. You will handle calls, collect information, and help ensure smooth visits in a fast-paced clinical setting.

The role requires a high school diploma or equivalent and strong organizational and interpersonal skills. Experience in medical front office or customer service is preferred, with potential bonus for billing knowledge.