Patient Experience Concierge - Front Office Advocate

Fastmed; Wilson (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay with quarterly bonus

Paid vacation & sick time

Health benefits

401(k) with company match

Job summary

FastMed is hiring a Full Time Admin Support Worker in Wilson, NC. You will greet patients, answer calls, gather information, and help direct visits to ensure a smooth and efficient experience.

The role supports front-office operations in a healthcare setting and may involve some billing tasks. A high school diploma or equivalent and strong organizational and interpersonal skills are required, with preference for at least two years in medical front office or customer service.

Qualifications

• High school diploma or equivalent required or preferred.
• Minimum two years of customer service and medical front office experience preferred.
• Experience with medical billing is a plus.

Responsibilities

• Greeting patients upon arrival and answering calls, gathering information and providing resolutions.
• Managing patient queuing to inform wait times and ensure efficient visits.
• Assisting with patient feedback collection.
• Recording charges and payments and preparing daily deposit and reconciliation log.

Skills

Organizational skills

Interpersonal communication

Customer service

Billing knowledge

Education

High school diploma or equivalent

Job description

FastMed is hiring a Full Time Admin Support Worker in Wilson, NC. You will greet patients, answer calls, gather information, and help direct visits to ensure a smooth and efficient experience.

The role supports front-office operations in a healthcare setting and may involve some billing tasks. A high school diploma or equivalent and strong organizational and interpersonal skills are required, with preference for at least two years in medical front office or customer service.